gentLabs is a powerful AI voice calling and lead intelligence SaaS platform built for businesses, sales teams, agencies, marketers, call centers, customer support teams, and SaaS entrepreneurs.

The platform combines enterprise-grade telephony with conversational AI to automate inbound and outbound voice calls using natural, human-like AI agents. It integrates with telephony providers such as Twilio and Plivo and supports advanced AI voice technology through ElevenLabs and OpenAI Voice.

Businesses can use AgentLabs to automate sales outreach, cold calling, customer support, lead qualification, appointment reminders, surveys, payment reminders, promotional campaigns, follow-ups, and other repetitive calling workflows.

AI agents can be configured with different personalities, tones, prompts, languages, and voice settings. Users can build intelligent agents that react dynamically to customer responses and access custom business knowledge through a Retrieval-Augmented Generation knowledge base.

The built-in knowledge base supports documents, website URLs, and custom text, enabling AI agents to provide context-aware answers based on company-specific information.

AgentLabs provides powerful bulk calling tools that allow users to import thousands of contacts through CSV files, schedule campaigns, run concurrent calls, monitor queues, configure retries, and track call status in real time.

Advanced call analytics help businesses understand campaign performance through connection rates, completion rates, call duration, sentiment analysis, lead scoring, drop-off metrics, and historical trend reports.

Every call can be automatically recorded and transcribed. The platform can also generate conversation summaries, extract important keywords, and provide a searchable call history for faster review.

Lead intelligence features automatically classify leads as Hot, Warm, or Cold based on call results, allowing sales teams to prioritize high-value prospects and improve conversion workflows.

AgentLabs also includes workflow automation and webhook support, making it possible to send call results, lead status, sentiment information, form data, and other events to CRMs or external applications.

The platform features separate Super Admin and User panels. Administrators can manage users, roles, subscription plans, credits, phone numbers, API credentials, system analytics, call queues, and notifications. Users can manage campaigns, AI agents, knowledge bases, contacts, calls, billing, integrations, and analytics.

A complete SaaS billing system is included with free and paid plans, credit-based call billing, bonus credits, membership controls, and integrations with multiple payment gateways.

AgentLabs is built with Node.js, Express, React, Vite, Tailwind CSS, PostgreSQL, and modern API-first architecture, giving developers a scalable and customizable foundation for launching their own AI calling platform.